Refund policy

REFUND & RETURN POLICY

Overview

At Archived District, we take pride in the quality, condition, and presentation of every product we release. Each order is carefully inspected and packaged before leaving our possession to ensure customers receive their items in the best possible condition.

Because our products are limited and carefully curated, returns and refunds are only accepted for legitimate reasons and require appropriate proof.

Eligibility for Returns & Refunds

Customers may request a return or refund if there is a valid issue with their order, including but not limited to:

  • Receiving the wrong item.
  • Receiving an item with a verified manufacturing defect.
  • Receiving an item that was damaged before delivery.
  • Other situations approved by Archived District after review.

To request a return or refund, customers must provide:

  • A detailed explanation of the issue.
  • Clear photos or videos showing the problem.
  • Proof of purchase/order information.

Requests without sufficient proof may be denied.

Return Requirements

Approved returns must meet the following requirements:

  • The item must be returned to Archived District before any refund is issued.
  • The item must be unworn, unused, and returned in its original condition.
  • All original tags, packaging, and included materials must be included.
  • Items that show signs of wear, washing, damage, alterations, or misuse may not qualify for a refund.

Refunds will not be processed until the returned product has been received and inspected by Archived District.

Refund Process

Once your returned item has been received and inspected, Archived District will determine whether the item qualifies for a refund.

If approved:

  • A refund will be issued to the original payment method.
  • Processing times may vary depending on your payment provider.
  • Shipping costs may not be refundable unless the issue was caused by an error on our behalf.

If the returned item does not meet the requirements, the refund request may be denied and the item may be returned to the customer.

Final Sale & Non-Refundable Items

Certain items may not be eligible for returns or refunds, including:

  • Items damaged after delivery due to customer use.
  • Items that have been washed, worn, modified, or altered.
  • Items returned without approval.
  • Items returned without proof of purchase.
  • Any item that does not meet the return requirements.

Order Issues

Customers must contact Archived District as soon as possible after receiving an order if there is an issue.

Claims regarding damaged, incorrect, or missing items should be submitted with supporting evidence within a reasonable timeframe after delivery.

Exchanges

Exchanges are handled on a case-by-case basis and are only available when approved by Archived District.

Availability of replacement items is not guaranteed, especially for limited releases, exclusive drops, or sold-out products.

Contact Information

For questions regarding returns or refunds, please contact:

Archived District
5starphotoz@gmail.com